make customers answer required info

jajabart · Post by **jajabart** » 10 Dec 2016, 12:48

Hello,

I want customers to answer some required questions when they create a new ticket in the customer.pl page.
Has anyone a detailed description for how to do that ?

I am new to otrs

Thanks allready

jojo · Post by **jojo** » 10 Dec 2016, 13:20

I suggest to use a process ticket for such a usecase

jajabart · Post by **jajabart** » 10 Dec 2016, 13:35

Hello,

Thank you for your answer.
Where can i create a process ticket

wurzel · Post by **wurzel** » 11 Dec 2016, 23:31

Hi,

http://otrs.github.io/doc/manual/admin/ ... ement.html

Florian

Znuny Open Source Ticketsystem

make customers answer required info

make customers answer required info

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Re: make customers answer required info

Re: make customers answer required info