Difference between incident and service request?

jossuahe · Post by **jossuahe** » 12 Dec 2016, 17:41

Hello

What is the difference between incident and service request in another version 5 free, I create a new ticket but visually I do not see the difference between both, there must be some difference but I can not find it.

I would appreciate if anyone has this much clearer information.

Thank's

wurzel · Post by **wurzel** » 12 Dec 2016, 19:59

Hi,

there is no difference. This is your Ticket Type. Nothing more.

regards
Florian

jossuahe · Post by **jossuahe** » 12 Dec 2016, 20:46

wurzel wrote:Hi,

there is no difference. This is your Ticket Type. Nothing more.

regards
Florian

Hello,

I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.

Thank's

jojo · Post by **jojo** » 12 Dec 2016, 22:08

seems to be a 3rd party module. But you can achive the same via process management within OTRS

alexus · Post by **alexus** » 14 Dec 2016, 00:31

jossuahe wrote:I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.

jojo wrote:seems to be a 3rd party module. But you can achive the same via process management within OTRS

It's a custom developed button for ticket type - ServiceRequest

jossuahe · Post by **jossuahe** » 14 Dec 2016, 17:35

Ok, thank you very much for your answers, I'll keep looking to find out if anyone has already developed it, the person in the video does not respond.

Znuny Open Source Ticketsystem

Difference between incident and service request?

Difference between incident and service request?

Re: Difference between incident and service request?

Re: Difference between incident and service request?

Re: Difference between incident and service request?

Re: Difference between incident and service request?

Re: Difference between incident and service request?