I've been hunting through sysconfig and so far have not found the proper parameter to adjust, if it exists. We would like the option to sort within a ticket by creation time, in descending order. Is this possible, and if so, where is this adjusted?
Thanks very much.
Change default order of responses in a ticket?
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Re: Change default order of responses in a ticket?
Did you talk about the AgentTicketZoom?
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?