Hi Boarders,
We have recently upgraded to OTRS 5 and We notice that when clients create a ticket there is no option/field available for CC some the colleagues of client. How do we enable them?
Thanks in advance!
-Ramesh
How to enable CC field when a client creates new ticket?
Moderator: crythias
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ameexramesh
- Znuny newbie
- Posts: 3
- Joined: 26 Dec 2016, 16:38
- Znuny Version: OTRS 5
- Real Name: Ramesh
- Company: Ameex Technologies Pvt. Ltd