Making OTRS 3 readonly

[wiegandr]

Hello Group -
We are phasing out an old Ticket system and starting from scratch with a complete new OTRS 5 install. The old ORTS 3 system has to stay online and will only be serving as archive repository. How can I disable all new Change-Request and Ticket creation within the OTRS 3.x install?
Thank You for your help.

Ralf Wiegand

[RStraub]

Hey there and welcome to the forum,

you can "disable" it by adding permissions to the entry. Navigate to the SysConfig -> Ticket -> Frontend::Agent::ModuleRegistration and add a group name to the group entry of "Frontend::Module###AgentTicketPhone" (and Email). All Users that are not in that group won't see the link in the frontend anymore.

[wiegandr]

THANK YOU very much for your help. It worked just great. I also have to do this with all ITSM Changes (new and new from template). Can you point me to the correct location to do the same as with the Ticket menu?

Your help is greatly appreciated.
Ralf

[wiegandr]

is it:
Frontend::Module###AgentITSMChangeAddFromTemplate

and


Frontend::Module###AgentITSMChangeAdd

in the section:
Edit Config Settings in ITSM Change Management -> Frontend::Agent::ModuleRegistration ???

[RStraub]

Sounds about right.

Though agents will still be able to work on existing tickets / changes