how to register an invetory CMDB "SmartPhone"

[serambca]

Hi to everyone,

I would like to add the all inventory of the smartphoned and phoned to CMBD of OTRS, but I don't find the correct way.

I tried to add as "Hardware" but don't appears the category "Phone".

Someone can help me?

Regards,

[RStraub]

Hey there,

if you just wanna add the type, go in the admin interface to General Catalog -> ITSM::CONFIGITEM::HARDWARE::TYPE and add a new entry "Phone".

[serambca]

I detect that the "Type" Phone exists on Class "Computer" but the fields are more correct to use to computer.

How I create a new class to Phone with the some "fields" , for example:

Name,
State of implementation,
State of incident,
Vendor,
Model,
Description,
Popietary,
Notes,

Best regards!!

[RStraub]

Right, that ain't too hard either:

First create a new class, in the general catalogue -> ITSM::CONFIGITEM::CLASS

Next, go to Admin -> Config Items, click on an existing class and study the definition (it's in perl syntax).
Then, change the class defintion of your new class "Phone" to your needs.
Note that "Name" is already a preconfigured mandatory field and you don't have to put it in the syntax. Start with something easy like:

Code: Select all

[
    {
        Key => 'Vendor',
        Name => 'Vendor',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
];

and extend it from there on.

[serambca]

Hi,

thanks for you soon reply!,

I have a little doubt.... With smartphone catalog I would like need to create a field for example "Number asociated", Will I need to create into database MySQL the table manually?

Regards,

[RStraub]

Not at all! There's one huge table called "xml_storage" where all the values are written too. Just don't try to read or understand it

[serambca]

Sorry

But if I need to create this field... how it do?

Can you put an example please?¿

[RStraub]

Well you would have to alter the class definition. Building from my previous post it could look like this:

Code: Select all

[
    {
        Key => 'Vendor',
        Name => 'Vendor',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
    {
        Key => 'PhoneNumber',
        Name => 'Number Associated',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
];

[reneeb]

If you need more attributes for the class, you have to change the class definition. You started with

Code: Select all

[
    {
        Key => 'Vendor',
        Name => 'Vendor',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
];

You need the phonenumber? Now it has to be

Code: Select all

[
    {
        Key => 'Vendor',
        Name => 'Vendor',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
    {
        Key => 'PhoneNumber',
        Name => 'Phonenumber',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 50,
        },
    },
];