Avoid automaric replies email

[serambca]

Hi to everyone,

I just detected a little problem that I hope have a fast fix....

When I have a ticket, that I sent an email to users, if some user have a "automatic replies" actived on his email, the ticket recieve this email and change the state to open. ( If was there in another state "pending for example" )

I would like "skip" this email because I only need a true responses.

Someone know how to fix?

[reneeb]

Add a postmaster filter for those mails and ignore them. https://otrs.github.io/doc/manual/admin ... 6.2.15.3.1

[serambca]

thanks for your soon answer!,

I view about the filters, but my problem is that the user today put the mail on "out of office" and tomorrow no... I don't know how to filter with this option.

Regards,

[reneeb]

If there is nothing specific to the mails you want to ignore, there is no chance to create a filter.

You could check the mail headers if there is something that is specific to those mails.

[serambca]

Hi,

I found in the "Postmaster Filter Management",the following option but I don't get works...

I check email header with "Auto-Submitted" and in value put : "auto-generated".
In set email Headers put X-OTRS-Ignore and set Value "YES".

Can you help me?

Regards,