[SOLVED] Customer ID blocked

[MusicMaikel]

Dear OTRS-helpers,

I installed a new version of OTRS (5.0.15, total fresh installation, not an upgrade) and I can not create any customers because of the fact that my Customer ID is blocked and grey. For that reason I can not assign tickets to customers (if I had them).
Is there a solution for this?

Thanks in advance.

[RStraub]

You either have to first create a company (a customer) and then users for that company, or disable the "read only" property in the sysconfig for this field.

[MusicMaikel]

You either have to first create a company (a customer) and then users for that company, or disable the "read only" property in the sysconfig for this field.

Well, as you say to create a company, I can't do that because I have to assign a CustomerID to it. The read only option I tried, but got the same result.

[reneeb]

Did you add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

to your Kernel/Config.pm

[MusicMaikel]

Did you add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

to your Kernel/Config.pm

I tried, but that didn't do anything.

[MusicMaikel]

Nevermind, it's working now! Needed to place it in the right line for it to work! Thanks a lot reneeb!