Pasting into FAQ

[nickb]

When pasting into the FAQ, I have a great deal of difficulty with the editor not saving all content.

For example, if I copy from Excel, then paste into the FAQ editor; when clicking save only a portion of the content will be saved.

Any suggestions as to what might be causing this, or how to fix it?

[root]

Are your really using OTRS 3.3? I suggest updating OTRS to get a newer rich text editor. Maybe your results will be better. I would try this with a test installation.

[nickb]

Are your really using OTRS 3.3? I suggest updating OTRS to get a newer rich text editor. Maybe your results will be better. I would try this with a test installation.

This kind of reply can be so annoying. You don't know my scenario or use case, and to simply reply with "oh, you should upgrade" is not helpful.

In case you're wondering, it's because a non-trivial $sum of customization work would need to be re-done to be compatible with the newer versions.

[root]

This kind of reply can be so annoying.

I agree with you and can understand it. But the rich text editor in OTRS 3.3 is still outdated and could be the source of your problem. Sometimes this is also browser related, maybe give another browser an try. Ping me by pm if you like and I'll provide you an OTRS 5.0.15 test system.

[nickb]

I installed v5 on a testing vm to see. It does even less well, with a complete inability to maintain tabular structure.