View Hierarchical services on customer portal

[Yoann]

Hello,

I Have two platforms OTRS - one production and one lab.
I search how do for view services hierarchical on Customer portal.

On my lab platforms , it's ok. But i don't know how i have do that !!
( see attachment files - labs_ok )

On my production platforms, it's not ok . Display is at Flat.
( see attachment files - prod_nok )

I search a parameter for display similars services on my production platform
I find'nt it.

Can you help me , please.
Thanks

Regards,

Yoann

[root]

Looks like you have different SysConfig setting. Diff the ZZZAuto.pm to find the differences.

[Yoann]

Hello,

Thanks for your response.

I search differences but i havent find .
Have you an idea where i can find this parameter ?

Thanks in advance,

Regards,

Yoann

[root]

Ticket::Frontend::ListType

Sure that there is no difference?

[Yoann]

Hello,

Yes !
I have this parameter on my production platform :
$Self->{'Ticket::Frontend::PlainView'} = '1';
$Self->{'Ticket::Watcher'} = '1';
$Self->{'Ticket::Frontend::ListType'} = 'list';
$Self->{'Ticket::Frontend::PendingDiffTime'} = '259200';

and on my lab platform , this parameter is no present :

$Self->{'Ticket::Frontend::PlainView'} = '1';
$Self->{'Ticket::Watcher'} = '1';
$Self->{'Ticket::Frontend::PendingDiffTime'} = '259200';

Maybe, when we choicing hierarchical view, parameter isn't display in file.

Anyway, thanks !!!!
problem solved.

Regards,

Yoann

[root]

Maybe, when we choicing hierarchical view, parameter isn't display in file.

And this is a difference