Hey,
Im having a problem on OTRS. I only want to use Customer Companies and dont want to use customer users.
So when I make a ticket I want to typ in the company to make them the only user of the ticket.
Is there any way to do this?
Thanks in advance for any help!
Only use Customer Company instead of Customer Users
Moderator: crythias
-
root
- Administrator
- Posts: 4233
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Only use Customer Company instead of Customer Users
Create a custom table which suites to your needs an configure them as customeruser database.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Only use Customer Company instead of Customer Users
But the question remains: Why do you want to do this?
As I understand and use it is that OTRS is a communication backend to our customers. So its main purpose is communication and not documentation. Customers are humans of course and so it is possible to communicate with different customer users who are belonging to one company.
Some people think the system is to document cases but I think that's wrong. Maybe it's the same with you?
As I understand and use it is that OTRS is a communication backend to our customers. So its main purpose is communication and not documentation. Customers are humans of course and so it is possible to communicate with different customer users who are belonging to one company.
Some people think the system is to document cases but I think that's wrong. Maybe it's the same with you?