PhoneCallCustomer > SendAutoReply

[bmichelot]

Hi all,
We are using the OTRS Free version 4.0.7.
I just received a request from a customer on an existing ticket, with a different topic.
I used the split function, to create a new request... And juste after the split operation, the system has sent automatically a reply (SendAutoReply) to the customer without anything action from myself...
Is it normal ?
Where can I found the parameters for this function ?
Thanks in advance for the help provided,
Regards,

[bmichelot]

Hi all,
I found the bug...
Previously, the system has been configured to send an autoreply when a new ticket is created in a specific queue using the auto Responses <-> Queues.
After, the AutoResponses has been declared invalid.
When I check auto Responses <-> Queues section, I saw an "-" instead of the name of the revious auto response selected. So I was thinking that everything was ok...
But not. It seems that the system keep the previous setting until the parameters are updated.
The issue disapears after clicking on the save button, with the "-" autoresponse selected !
@crythias : could you please double check with your team if I am in the truth ?
Regards,