How do I know the OTRS is using local database or using remote database server

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samguo
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Joined: 25 Jan 2017, 06:09
Znuny Version: 5.0.0
Real Name: Sam Guo
Company: Australian National University

How do I know the OTRS is using local database or using remote database server

Post by samguo »

Hi Everyone
I am currently trying to move OTRS to new red hat server. Could anyone tell me how to check whether OTRS is using local database or using remote database server please?
Regards
Sam
samguo
Znuny newbie
Posts: 5
Joined: 25 Jan 2017, 06:09
Znuny Version: 5.0.0
Real Name: Sam Guo
Company: Australian National University

Re: How do I know the OTRS is using local database or using remote database server

Post by samguo »

In addition, I read a few migration guide, I see everyone mention backup and restore etc but I dont see anyone mention any step about make connect between OTRS application and database, any suggest about how the connection is happened?
Thanks in advance
jojo
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Re: How do I know the OTRS is using local database or using remote database server

Post by jojo »

for the migration please just follow the official guideline. Never restore an old backup to the newly migrated system as it will destroy the installation.

For the database settings, please check the Kernel/Config.pm file of your OTRS installation
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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