customer ckeditor

[dyabolik00]

Hello,
i have a problem pasting an image or upload it.
in the aget interface i dont have this problem so i think it's a folder permission problem!?

[dyabolik00]

I've found out that in the customer header i have :
<script type="text/javascript" src="http://itcenter/otrs-web/js/thirdparty/ ... "></script>
but i cant find where this js is loaded?
rename the js file isn't working.
comment the code in the js either

[dyabolik00]

I've made some more debug and found out this error message when trying to upload from the ckeditor toolbar, i select the image and click on sent to server.
Form id Needed

err_otrs.jpg

[dyabolik00]

Found out the problem.
I've change the link format of my otrs web url from here:
viewtopic.php?f=60&t=9329
so the problem is that my site is:
http://itcenter/
and for admin is
http://itcenter/otrs

so if i write in the url http://itcenter/otrs/customer.pl all works well but if i work from: http://itcenter/customer.pl the upload not work.
how can i resolve that?

[dyabolik00]

Ok i found out that i have to change the scriptalias: viewtopic.php?f=62&t=32513
The problem is that for new tickes it's working but for Process ticket no!
Any ideas?