OTRS 5 - how to change customer on a ticket

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peo
Znuny newbie
Posts: 24
Joined: 04 Feb 2015, 14:46
Znuny Version: 3.3.9
Real Name: Per Olsen
Company: Capana

OTRS 5 - how to change customer on a ticket

Post by peo »

Hi

I might be a simple task.. but i am unable to figure out how to change the customer of an existing ticket in OTRS 5...

In the old version 4 i where able to click at customer in customer information and just change it there..

it seems not to be possible in OTRS 5?
The customer information says: none

Also if the customer is created
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: OTRS 5 - how to change customer on a ticket

Post by RStraub »

There should be a menu-button (with a little arrow) called "People" ? Click that and select customer.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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