Hi
I might be a simple task.. but i am unable to figure out how to change the customer of an existing ticket in OTRS 5...
In the old version 4 i where able to click at customer in customer information and just change it there..
it seems not to be possible in OTRS 5?
The customer information says: none
Also if the customer is created
OTRS 5 - how to change customer on a ticket
Moderator: crythias
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: OTRS 5 - how to change customer on a ticket
There should be a menu-button (with a little arrow) called "People" ? Click that and select customer.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS