Problem connect to external DB

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samguo
Znuny newbie
Posts: 5
Joined: 25 Jan 2017, 06:09
Znuny Version: 5.0.0
Real Name: Sam Guo
Company: Australian National University

Problem connect to external DB

Post by samguo »

I am trying to migrate OTRS server from Redhat 5 to 7 on redhat 5 it connected to external DB no problem, so I copied all entire OTRS folder to newserver redhat 7 then I run: /opt/otrs/bin/otrs.CheckDB.pl it have me following error

Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs/Kernel/System/Log/SysLog.pm line 17.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Log/SysLog.pm line 17.
Compilation failed in require at (eval 7) line 2.

Could anyone give me some advice on how to fix this please?
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Problem connect to external DB

Post by jojo »

Read the manual (Installation chapter): http://doc.otrs.org and install the needed perl modules
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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