Last Oct I upgraded from 4.0.5 to 5.0.13. When I did that, the agent notifications of new emails disappeared. I tried to re-create this and had some difficulties (I have another post on that) but finally got enough of a notification built that I am at least notified that there is a new ticket I should go look at.
This past week, without making any changes, I have stopped getting notifications when tickets in my queues are updated by either the client or another agent. Without these, the system becomes almost unusable.
The mail logs are not showing that any message was even attempted (so it's not a mail failure).
How can I get all my notifications back (including the new ticket notifications)?
Agent notifications have disapeared
Moderator: crythias
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RiomarGroup
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- Znuny Version: 3.3.6
- Real Name: Ron Garcia_Vidal
- Company: Riomar Group
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RiomarGroup
- Znuny newbie
- Posts: 11
- Joined: 29 Apr 2014, 01:43
- Znuny Version: 3.3.6
- Real Name: Ron Garcia_Vidal
- Company: Riomar Group
Re: Agent notifications have disapeared
Nudging since I've had no reply. Since I didn't do anything on the upgrade that wasn't in the docs, I can't imagine I'm the only one to experience these?
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RiomarGroup
- Znuny newbie
- Posts: 11
- Joined: 29 Apr 2014, 01:43
- Znuny Version: 3.3.6
- Real Name: Ron Garcia_Vidal
- Company: Riomar Group
Re: Agent notifications have disapeared
I'm no closer to figuring out why my notifications disappeared in the upgrade and that's not really great behavior. What I did was create a fresh OTRS install which had all the notifications in place. I exported them all to a YML file and then imported that file into my original installation.
When I go to ticket Notifications, they're all there as expected. The event triggers are set as they're supposed to and the recipients are as they're supposed to be. The agents are also set with the proper queues and services (that is, we have two agents both set to all queues, all services). But emails are not being triggered. Not on any of the notifications.
I'm not sure how else to trouble shoot this. I hope at least having come this far will get me some helpful replies, I've had none on this issue thus far.
When I go to ticket Notifications, they're all there as expected. The event triggers are set as they're supposed to and the recipients are as they're supposed to be. The agents are also set with the proper queues and services (that is, we have two agents both set to all queues, all services). But emails are not being triggered. Not on any of the notifications.
I'm not sure how else to trouble shoot this. I hope at least having come this far will get me some helpful replies, I've had none on this issue thus far.