How can I close all tickets in a queue

skyjumper · Post by **skyjumper** » 13 Feb 2017, 23:37

Hi All...

I'm trying to figure out how to close all tickets in a single queue. I have a queue with about 5,000 tickets and need to close them all with no further action. I see in the admin screen I can run SQL queries. I am using OTRS version 3.1.11.

Note to moderator: I posted similar message last week but the moderator failed to approve it, with a note that I had posted in the wrong place. I'm not sure where the correct place is so if you could please move this or just tell me where to report I would appreciate it. Thank you.

wurzel · Post by **wurzel** » 13 Feb 2017, 23:59

Hi,

use Generic Agent for this.

Florian

skyjumper · Post by **skyjumper** » 14 Feb 2017, 01:10

Hello Florian and thank you very much for the reply. I don't know what you mean by "Generic Agent" could you please let me know what you meant by that?

skyjumper · Post by **skyjumper** » 14 Feb 2017, 01:30

Ah! I found it, thank you!

Znuny Open Source Ticketsystem

How can I close all tickets in a queue

How can I close all tickets in a queue

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Re: How can I close all tickets in a queue

Re: How can I close all tickets in a queue