new create tickets everyday

[GulsumCengiz]

Hello,

I want to create new ticket automatically everyday from otrs for daily routine check. But I didn't find anything in otrs side. I didn't make on generic agent.

Could someone help me,please?

have a nice day.

[wurzel]

Hi,

use a cronjob, AddOns from OTRS Business Solutions, or a generic agent calling a script or create a process with ticket create action.

Regards
Florian

[root]

I believe there are also other vendors with add-on.

[wurzel]

Hi,

you are right. Me, I am a (very happy) OTRS Business Solution User does not know any other Add Ons. For creating regular tickets I am using a FAQ Addon (Scheduled Ticket Create)

and one other possibility is https://blog.otrs.com/2012/10/03/easy-t ... interface/

Regards,
Florian

[reneeb]

There is http://feature-addons.de/otrs/Ticket/TicketTemplates . You can create tickets via GenericAgent based on the ticket templates.

[GulsumCengiz]

Hi,

use a cronjob, AddOns from OTRS Business Solutions, or a generic agent calling a script or create a process with ticket create action.

Regards
Florian

Hello,
We use free version of the otrs and we don't know very much linux.

Could you please more futher information about cronjob?
How can use this?

Thanks in advance.

[GulsumCengiz]

I'm using free version 4 of otrs.
Could someone please give me some examples about cronjob or generic agent script or create a process with ticket create action?
How can use these, please help me?

[jojo]

you should really buy commercial services. If you are noit able to add a cronjob on Linux you should not operate Linux systems. (THis is like driving a car without driving licence).

[GulsumCengiz]

Hello,
I want to apply as below link.
https://blog.otrs.com/2010/11/11/proof- ... -for-task/

Could you please help me?

[jojo]

As the Blog entry states it is a proof of concept based on ics files. It is not intentend to use it for production without the needed knowledge on Linux, Perl etc.

[GulsumCengiz]

Dear Jojo,

If you describe it, I can do this. We need to a bit more information appyling script.
But we couldn't find much information about this issue.

And also I have to do this.
Please help me instead of blocking me.

[root]

Dear Jojo,

If you describe it, I can do this. We need to a bit more information appyling script.
But we couldn't find much information about this issue.

And also I have to do this.
Please help me instead of blocking me.

It is not about blocking you, please accept answer as given. This forum is run by volunteers in their spare time. If you have an urgent issue or unsolvable problem you should really consider a professional support option from one of the available companies. Or at least, attend basic training on Linux and OTRS. Just because OTRS is free of license costs that does not mean it's free of any costs.

[GulsumCengiz]

Yes,I understand but I can't pay any cost. I'm triying to learn more details about OTRS.
And also thank you all. This forum helped me a lot.

Please do not misunderstand me.

[GulsumCengiz]

Dear all,
Could someone please supply me a script that will automatically open a case?
I will create it with cron job and with the following schedule
--> 0 8 * * mon, tue, wed, thu, fri.

[root]

Code: Select all

echo -e "This is the\ncontent of the ticket." | mail -s SUBJECT USER@HOST

[GulsumCengiz]

Code: Select all

echo -e "This is the\ncontent of the ticket." | mail -s SUBJECT USER@HOST

Dear root,
Thank you so much for your help. It was very helpful. Now, the address of Root is been sending mail to OTRS everyday for rutine controls.

Thank you.