CMDB CI AutoComplete

[BenI]

Good day,

We are running OTRS 4.0.14 with KIX4OTRS (7.0.61) and ITSM (4.0.21) CMDB. The AutoComplete feature used to work when initially configured, not many changes changes have occurred apart from package/module updates. When we reference a CI and type in a known config item name nothing happens. I checked the logs and the only log entry that constantly pops up is

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[Mon Feb 20 10:11:06 2017] -e: Use of uninitialized value $FrontendBaselink in string eq at /opt/otrs/KIX4OTRS/Kernel/System/CustomerUser.pm line 102.
[Mon Feb 20 10:11:06 2017] -e: Use of uninitialized value $FrontendBaselink in string eq at /opt/otrs/KIX4OTRS/Kernel/System/CustomerUser.pm line 117.

Here is an example of our config item definitions:

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Definition:
[ 
    { 
        Key => 'Node1', 
        Name => 'Node', 
        Searchable => 1, 
        Input => { 
            Type => 'CIClassReference', 
            ReferencedCIClassName => 'Node', 
            ReferencedCIClassLinkType => 'ConnectedTo', 
            ReferencedCIClassLinkDirection => 'Normal', 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountMax => 1, 
        CountDefault => 1,     
    }, 
]

I confirmed that the search auto complete attributes are enabled

itsm_commonsearch.PNG

What else can we check?

[jojo]

you should update to the ltest patchlevel of all installed modules and the OTRS framework and check again

[BenI]

Hi Jojo, do you mean an upgrade to OTRS 5?

[jojo]

would be the best solution. But also on 4 the latest patchlevel is 4.0.21

[BenI]

Thanks Jojo, I'll start from there.