Disable ticket creation for agents in a role

[jbaptiste]

Hi,

I need to disable the options to create email or phone tickets for a role/group. On "Frontend::Agent::Ticket::MenuModule" it's possible to disable them for everyone, I only need to do it for agents on an specific role that only need to work on tickets but not be able to create new ones. Is this possible ?

[wurzel]

Hi,

yes, remove create permission for the roles.

Florian

[jbaptiste]

Hi,

yes, remove create permission for the roles.

Florian

Well, that's not exactly what I'm asking, that removes the create permissions from the queues, but access to the create email/phone tickets pages is still available, just that the agent can't select a queue to create the ticket on those pages. What I want is to avoid the menu options to be displayed for certain groups/roles, just like what happens with the customer menu when you remove access to the users group or with the stats page when you remove access to the stats group.

[skullz]

Hi,

I need to disable the options to create email or phone tickets for a role/group. On "Frontend::Agent::Ticket::MenuModule" it's possible to disable them for everyone, I only need to do it for agents on an specific role that only need to work on tickets but not be able to create new ones. Is this possible ?

SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketPhone
SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketEmail

define which group will be able to see the create ticket menu.
however, this only hide the menu..not totally disabled it

[jbaptiste]

SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketPhone
SysConfig > Ticket → Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentTicketEmail

define which group will be able to see the create ticket menu.
however, this only hide the menu..not totally disabled it

Excellent, that combined with wurzel's answer is enough, thanks !