Hi
is there a way that only administrator can set the "My queue" of the users of OTRS?
I don't want a user can set his "My Queue"
I'm using OTRS 5
Thanks
[SOLVED] My Queue setting
Moderator: crythias
[SOLVED] My Queue setting
Last edited by rovell74 on 19 Apr 2017, 23:25, edited 1 time in total.
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- Znuny wizard
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Re: My Queue setting
Hi,
If you want to hide the "My Queues" panel from the preferences of any agent (admin included) it should be enough to set the parameter Active to 0 in
SysConfig
Ticket → Frontend::Agent::Preferences
PreferencesGroups###CustomQueue module
However admin would be able the same to set the queues for any agent (and root@localhost himself), selecting the specific agent in "Agent Management" and editing the specific configuration for that person.
HTH
If you want to hide the "My Queues" panel from the preferences of any agent (admin included) it should be enough to set the parameter Active to 0 in
SysConfig
Ticket → Frontend::Agent::Preferences
PreferencesGroups###CustomQueue module
However admin would be able the same to set the queues for any agent (and root@localhost himself), selecting the specific agent in "Agent Management" and editing the specific configuration for that person.
HTH
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: [SOLVED] My Queue setting
It works!!!
Thanks!!!!!!!
Thanks!!!!!!!