How to show a DynamicField in Customer ticket templates

[nthieuutc]

Hello,
Could you please help me bellow case.
I created some DynamicFields. I also enable CustomerTicketMessage template - Example Template (edit file CustomerTicketMessage.tt). Now i trying to create some Ticket templates which help my customer easy to create new ticket. But i faced one issue that can't show the created DynamicFileds in new Templates.
Many thanks and sorry my poor English.

Br,

[RStraub]

For that use case I'd rather recommend you to use process tickets with activity dialogs that customer can trigger.

[nthieuutc]

For that use case I'd rather recommend you to use process tickets with activity dialogs that customer can trigger.

Hello RStraub,
Thanks for your quick reply.
I am newbie in OTRS. Is Process Ticket fit with my requirements?
Example:
I have some Customers (Internal only like Departments.. ), if they want set up a network ports in some rooms. They just login to Customer Portal, click on create new ticket, at there they just click on Template (example: Setup network template). Template will automatic full fill some information like Queue, Type, Priority.. and also request Customer input more needed information in to created DynamicFields licke Rooms, number of ports....

Thanks

[RStraub]

Yes. Very much so.

But instead of "new Ticket" it would be "new Process Ticket" (which is only visible if the customer has a valid process to choose from).

For each process - or step - you can predefine values that should be set.

[nthieuutc]

Yes. Very much so.

But instead of "new Ticket" it would be "new Process Ticket" (which is only visible if the customer has a valid process to choose from).

For each process - or step - you can predefine values that should be set.

That is good new for me. Many thanks RStraub