Avoid re-open ticket

[cris12345]

Hello,

Can I avoid re-open ticket when they are already closed?

I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket.

But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new emails always means a new ticket.

Is it possible?

[CJBok]

Go to "Manage Queue" and set the "Follow up Option" on each queue to "reject" or "new ticket".

[cris12345]

great! thanks!