Sort Article Overview as per "No"

[pradeepspa]

Folks,

Is there an option in sysconfig to sort the "Article Overview" as per No by default?

I have configured "Core:Postmaster" system monitoring to append tickets of same host alrm from nagios. On those appended tickets, I want them to be sorted as per number.

Capture.JPG

By the above image, I want the number to be from 1 instead 8.

[pradeepspa]

I found the option in "Ticket → Frontend::Agent::Ticket::ViewZoom" . However, it doesnt solve my prupose. My eventual goal is , when we add a note, the subject of ticket shouldnt change. I want my "Service Critical..." as a subject.

[RStraub]

DOES the subject of the ticket change? Be careful to differentiate between subject of the ticket and subject of an article.

[pradeepspa]

Subject of the ticket changes correlating with subject of the article.

Capture.JPG

The above picture show the subject of the note. But I expect something like the first ticket. Please correct me if am not right with my perception.

[RStraub]

The default in the overview shows the last customer-subject and not the ticket title.

Try to change this setting in the SysConfig:
Ticket -> Frontend::Agent::TicketOverview -> Ticket::Frontend::OverviewSmall###ColumnHeader

[pradeepspa]

Awesome!!! That did the work. Thhanks a lot.
Last one, In "Ticket → Frontend::Agent::Ticket::ViewNote", Ticket::Frontend::AgentTicketNote###Subject - "$Text{"Note"}" is being configured. Is "$Text{"Note"}" a regex? becasue its literally taking that value in a subject field.

[RStraub]

I don't know what you want to achieve here, but that's a field for a hardcoded value that's prefilled in the note.

You can *maybe* (untested) use OTRS smart tags, something like <OTRS_TICKET_Subject> which might get parsed.

[pradeepspa]

Thanks a lot.