OTRS 5.0.21 how to change the ticket subject in the ticket view?

[Thomymaster]

Hi

Once-again i have a rather cosmetical (but in our setup important) question:

When i navigate inside the ticket view the subject (on top of the page is) i.e.:


[#Ticket 170002] — some issue which needs to be fixed

How can i remove the "—" so that the subject is:

[#Ticket 170002] some issue which needs to be fixed

So only one blank between the ticket number and the subject?
This is in our case due to some copy&paste we'd like to do with the subject and it has to be in the format above (without the —)


Best,
Thomas

[wurzel]

Hi,

you can not edit the subject.

You can edit the title of the ticket.


The subject(s) generation is configured in sysconfig in Core::Ticket ->
Ticket::SubjectFormat

Florian

[Thomymaster]

But Ticket::SubjectFormat doesn't help me in this case, please see my initial thread

[wurzel]

Hi,

I don't have a "—"

I have never seen a "—" in a OTRS.
so it must be your configuration, or someone writes "—" in subject.

Maybe you do not see the difference between a subject and title?


Your initial thread is hard to understand.


Florian

[Thomymaster]

Hi

Please see my attached screenshot

Best,
Thomas

[wurzel]

Hi,

ah OK. I have this, too.
You can not remove this with configuration. Code Change is needed.
If you have a process running, you can create this with a transistion action and a dynamic field set.

Florian