Can't find how to agent can respond to a ticket.
please, help
![Confused :?](./images/smilies/icon_confused.gif)
Moderator: crythias
Hi, jojo!jojo wrote:https://doc.otrs.org
Thank You! So much!reneeb wrote:You have to define templates: http://doc.otrs.com/doc/manual/admin/st ... nd-answers , assign them to the queues and then the agents can select the answer in the article menu.