Hi all!
I create a process that in the start action window contains an Article field.
In the Transition Action I create a child ticket and I would like to rewrite the text from the Article field to the Body of the new ticket.
My TicketCreate Config parameters are:
ArticleType => note-internal
Body => (missing way to copy Article Body)
ContentType => text/plain; charset=utf8
CustomerID => <OTRS_Ticket_CustomerID>
CustomerUser => <OTRS_Ticket_CustomerUserID>
DynamicField [....]
Queue => SOmeQueue
LinkAs => Normal
SenderType => agent
Subject => SOmeSubject
Title => Some Title
Using this Article field on process form is critical because of the ability to add an attachment. The child ticket does not need to have an attachment, but must contain the text entered.
Does anyone have an idea how to do this?
Thank you very much for any response!
Daniel
Copy article body to new ticket article body
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Re: Copy article body to new ticket article body
Hi Daniel,
I'm sorry, no chance with a legacy OTRS.
- Roy
I'm sorry, no chance with a legacy OTRS.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Copy article body to new ticket article body
Try to save the text into an dynamic field: viewtopic.php?f=62&t=37482#p155106
Maybe you can than use that field inside the new ticket.
Maybe you can than use that field inside the new ticket.