6.0.1 problem after upgrade (CommunicationChannel)

[inter07]

Hi!
I can't find how it is possible to change CommunicationChannel for Web requests (created via customer portal). Before update from 5 version it was working properly - ticket created "via OTRS". After update all new tickets are created via Phone"

In sysconfig there are 4 types (Chat, Phone, OTRS, Email).
System -> Configuration -> Core CommunicationChannel

After update - the ticket is created via customer portal.

after_update.jpg

Before update - the ticket is also created via customer portal.

before_update.jpg

Thank You in advance!

[inter07]

Hi!
The solution is: Bug 13385 - Customer web request results in a phone article
You need to edit the line 251 in /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm
"Phone" -> "Internal"

Code: Select all

my $ArticleBackendObject = $ArticleObject->BackendForChannel( ChannelName => 'Internal' );