Fulltext Search extend to query other fields like Ticket Number, etc

[nothingtodohere]

Hello,

Currently we're using 5.0 version of OTRS. What we want is to extend the "Fulltext Search" functionality to search / query on other table fields. At the moment it is only searching based on the Article Title & Body.

For example, we also want it to look for Ticket Numbers & queues based on user input. Is this possible? Where should we modify it?

Appreciate your responses.

Thanks guys

[alexus]

Hello,

1. Fulltext search first searches for the ticket number
2. You should modify ./otrs/Kernel/Modules/AgentTicketSearch.pm (from line 492 - my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');h)

[nothingtodohere]

Thank you so much Alexus!

will try to start from the file you mentioned

Thanks,
Cedric