Sending Email to customer with ticket closing

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ramanagopal
Znuny newbie
Posts: 13
Joined: 14 Nov 2017, 13:56
Znuny Version: 5.0.23
Real Name: Gopal
Company: Napier Healthcare
Location: Hyderabad

Sending Email to customer with ticket closing

Post by ramanagopal »

Hi ,

Update and solution times not changing as per pending time.Please check attachmnet
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jojo
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Re: Sending Email to customer with ticket closing

Post by jojo »

Please don't hijack other threads! To shift escalation time because of a pending reminder you would need an additional module
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ramanagopal
Znuny newbie
Posts: 13
Joined: 14 Nov 2017, 13:56
Znuny Version: 5.0.23
Real Name: Gopal
Company: Napier Healthcare
Location: Hyderabad

Re: Sending Email to customer with ticket closing

Post by ramanagopal »

when i add genric agent it's showing sla time, but all reqests repend.
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