Custom skin for Customer not registered

[SuperDOS]

Is there something extra needed to add custom skin for Customer in OTRS 6?

../Config

Code: Select all

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
    <ConfigItem Name="Loader::Customer::Skin###101-test-Cust" Required="0"
 Valid="1">
        <Description Translatable="1">Test Customer Skin</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
 <Hash>
                <Item Key="InternalName">test-Cust</Item>
                <Item Key="VisibleName">test-Cust</Item>
                <Item Key="Description">Test Customer Skin</Item>
                <Item Key="HomePage">www.test.com</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

../Config/XML

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<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="2.0" init="Changes"> 
    <ConfigItem Name="Loader::Customer::Skin###101-test-Cust" Required="0"
 Valid="1">
        <Description Translatable="1">Test Customer Skin</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
 <Hash>
                <Item Key="InternalName">test-Cust</Item>
                <Item Key="VisibleName">test-Cust</Item>
                <Item Key="Description">Test Customer Skin</Item>
                <Item Key="HomePage">www.test.com</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

[reneeb]

Did you run

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perl bin/otrs.Console.pl Maint::Config::Rebuild

after you've added the XML? Is the XML stored in $OTRS_HOME/Kernel/Config/Files/XML/*.xml? Are there any messages in the logfile(s)?

[SuperDOS]

Yep the files are there and have rebuilt the config.
Nothing in the logs.

Doesn't appear in the sysconfig, my Agent skin/theme does though.

[lido]

Try this:

- Copy your old skin xml from v5 into Kernel/Config/Files
- Run "bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure"

This should migrate your old xml into the new Kernel/Config/Files/XML folder with the correct changes

Then clear and rebuild config/cache

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bin/otrs.Console.pl Maint::Config::Rebuild
bin/otrs.Console.pl Maint::Cache::Delete
bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Loader::CacheGenerate

Please see my reply here on the thread I posted also with the same issue, although I did the changes manually at the time since I didn't know this Console command then.

[SuperDOS]

Thanks, I ended up cleaning out all old XML files and started over with files XML files from a clean 6.0.3 installation.
Now it works.

Ran these commands after.
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate" -s /bin/bash otrs