Outgoing email

[Mefior]

Hi All,
I have a problem with outgoing email after update to 6. Now emails are queued but they are not sending. I tried:

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sudo  su -c "/opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --send --force" -s /bin/bash otrs

but got error:

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Error: Message sending already in progress! Skipping...

I do not understand why OTRS created messages to root@localhost and tries to send them - screen attached
Can I turn off mails to root@localhost? What causes the problem with sending email?

[Mefior]

Any help? Does nobody use OTRS 6?

[jojo]

Most likely the recipient address for daemon messages. Check system configuration

[Mefior]

I tried to change addresses. The problem is that the mail deamon/task is always active. I am not able to stop it or restart it. I tried to delete all irrelevant messaged but it is still the same.

[seberget2]

In a similar situation as you I would have done as stated in http://doc.otrs.com/doc/manual/admin/st ... ating.html

Stop OTRS cron jobs and the daemon (in this order):
otrs> cd /opt/otrs/
otrs> bin/Cron.sh stop
otrs> bin/otrs.Daemon.pl stop

as the OTRS user and then do the following also as the OTRS user

otrs> cd /opt/otrs/
otrs> bin/otrs.Daemon.pl start
otrs> bin/Cron.sh start

This should stop and start the daemon that does the email tasks.

Hope this helps.

[Mefior]

Thank you v much for the hint but I tried this many times and without any effect. I do not know the reason - that email queue blocks itself and how exactly to unblock. Sometimes I need to restart appache sometimes cron and daemon.

[seberget2]

Could it be a file permission issue? I've found that running otrs.SetPermissions.pl after installing plug-ins by example makes a lot of issues go away.

[Mefior]

I checked that and unfortunately the same. I can not force OTRS to send out the emails from the queue if it stopped.

[jbaptiste]

Were you able to fix this ? I'm facing this now with a system upgraded to OTRS 6 months ago and that its configuration has not been modified since the upgrade, after a server restart.

I can telnet the postfix relay server from command line but emails are stuck in sending (wheel animation).

[kruegerM]

Has anyone found the fix for this? We've had no mail going out for a couple days now and nothing I've found is working - forcing doesn't work. Rebooting the server didn't work. I can send from the server fine - but OTRS is stuck. Help!!

[wurzel]

Hi

could be wrong localalhost dns resolving or loops. Might be solved if everything works fine. delete the queue completely and check if the error is appearing again.

Flo