Die Ticketauflistung im Statistikmodul reportet nur geschlossene Tickets?!? Was mache ich falsch? Kann ich den ersten Bearbeiter des Tickets mit ausgeben lassen?
OTRS 2.4.4
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<?xml version="1.0" encoding="utf-8"?>
<otrs_stats>
<Cache>0</Cache>
<Description>Ticketliste der letzten 31 Tage</Description>
<File></File>
<Format>CSV</Format>
<Format>Print</Format>
<Object>TicketList</Object>
<ObjectModule>Kernel::System::Stats::Dynamic::TicketList</ObjectModule>
<ObjectName>Ticketlist</ObjectName>
<Permission>stats</Permission>
<StatType>dynamic</StatType>
<SumCol>0</SumCol>
<SumRow>0</SumRow>
<Title>Ticketliste Inergy Automotive</Title>
<UseAsRestriction Element="CreateTime" Fixed="1" TimeRelativeCount="31" TimeRelativeUnit="Day">
</UseAsRestriction>
<UseAsRestriction Element="CloseTime" Fixed="1" TimeRelativeCount="31" TimeRelativeUnit="Day">
</UseAsRestriction>
<UseAsRestriction Element="CustomerID" Fixed="1">
<SelectedValues>KUNDE</SelectedValues>
</UseAsRestriction>
<UseAsValueSeries Element="OrderBy">
<SelectedValues>Created</SelectedValues>
<SelectedValues>Closed</SelectedValues>
<SelectedValues>State</SelectedValues>
<SelectedValues>Service</SelectedValues>
<SelectedValues>TicketFreeText1</SelectedValues>
</UseAsValueSeries>
<UseAsValueSeries Element="SortSequence">
<SelectedValues>Down</SelectedValues>
<SelectedValues>Up</SelectedValues>
</UseAsValueSeries>
<UseAsXvalue Element="TicketAttributes" Fixed="1">
<SelectedValues>TicketNumber</SelectedValues>
<SelectedValues>Title</SelectedValues>
<SelectedValues>Created</SelectedValues>
<SelectedValues>Closed</SelectedValues>
<SelectedValues>State</SelectedValues>
<SelectedValues>Priority</SelectedValues>
<SelectedValues>CustomerUserID</SelectedValues>
<SelectedValues>Type</SelectedValues>
<SelectedValues>TicketFreeText1</SelectedValues>
</UseAsXvalue>
<Valid>1</Valid>
</otrs_stats>
Philipp