When I try to create a ticket from the "Customer" panel, I do not see the tails and subqueues: c
This to which it may be related.
IMAGE OF THE PROBLEM:

I attach images of the permissions of each agent.
Thank you very much
Regards!
The user - Client that I use is called TEST.
IMG - User description:


IMG 2 - Customer User Relations - Groups

IMG3 - Customer Group Relationshi

Thank you very much!!