Extracting email body information into Dynamic fields

[Thomymaster]

Hi

I am trying to extract a field from an automated structured e-mail to OTRS.

Version: OTRS 5.0.21
Addon (OPM): EnhancedPostmaster Filter 5.0.2


The mail body looks like this:

---other content---
...
------SAMPLE INFORMATION------
Sample Name: BM058
Formular: C44H51N6O2+
Exact Mass: 695.4068
...
---content---

I have created the dynamic field "SampleName" and created a PostMaster filter.

However the dynamic field is not set, what am i doing wrong here?

Best,
Thomas

[reneeb]

You should copy the regex to this thread. That would help us to read and test the regex...

You have quotes around "Sample Name". You sample mail has no quotes...
Add an \s+ after Sample.

[Thomymaster]

Hi

The original regex was:
Sample Name:\s+(?<SampleName>\.*?)\s*Formular

So i now try with

Hi

The original regex was:
Sample\s+Name:\s+(?<SampleName>\.*?)\s*Formular

[wurzel]

Hi,


try [***] in value section

Flo

[Thomymaster]

I don't think [***] will help as in the next step i want to be able to extract the "Formular" also

[reneeb]

Can you provide a sample mail (.eml file, but please anonymize the personal data)?

[Thomymaster]

Hi

Yes but i need an email adress, please

Best,
Thomas