Ticket report: Help identifying columns [SOLVED]

Moderator: crythias

Locked
jakecovert
Znuny newbie
Posts: 13
Joined: 17 Aug 2018, 12:35
Znuny Version: 6.0.28
Real Name: Jake Covert
Company: Woodward Pet Sitting

Ticket report: Help identifying columns [SOLVED]

Post by jakecovert »

I was running a report of some old closed test tickets I created and was wondering if anyone knows what these two columns are for?

The one with grey color I'm more curious about...

I *think* the star is supposed to designate if a ticket is unread of not.

Thanks everyone! :-D

2018-08-23_09-43-02.png
You do not have the required permissions to view the files attached to this post.
Last edited by jakecovert on 23 Aug 2018, 17:18, edited 1 time in total.
OTRS 6 / Ubuntu 20.04 LTS / apache2 / MySQL 5.7
Top
root
Administrator
Posts: 4252
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:
Contact root

Re: Ticket report: Help identifying columns

Post by root »

Hi,

the left column is a block with the priority and the stars has the function "my locked ticket and unread" (yellow) , the "gray on not locked by me and unread"

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Top
jakecovert
Znuny newbie
Posts: 13
Joined: 17 Aug 2018, 12:35
Znuny Version: 6.0.28
Real Name: Jake Covert
Company: Woodward Pet Sitting

Re: Ticket report: Help identifying columns

Post by jakecovert »

Thanks so much!
OTRS 6 / Ubuntu 20.04 LTS / apache2 / MySQL 5.7
Top
Locked

Return to “Help”