Upgrade vom 5 to 6: Login button deactivated

[prolinux]

Hello,

I just did an upgrade from 5.0.11 to 6.0.6 which took a while but finished without an error.

The web interface is available, but pressing the login button doesn't start the login process.
5.0.11 was configured to run with log level debug and wrote messages to /tmp/otrs.log.
Currently there aren't any messages in /tmp/otrs.log or /var/log/apache2/error.log. According to /var/log/apache2/access.log all necessary files are loaded with http status code 200.

I have testing the login with chrome and firefox on Linux, Firefox on Win10 and Chrome on Android - no login.

I have found postings about removing additional entries Config.pm - there isn't anything that I could remove without causing even more problems.

Does anyone have a hint or idea, what I can do to get more information or to even solve the problem?

Regards,

Stefan

[reneeb]

Did you delete the loader cache?

[prolinux]

Hi,

I was able to solve it by looking at the source code of the login page and searching for the login button.

The page is created by Kernel/Output/HTML/Templates/Standard/Login.tt, which contains the following line:

Code: Select all

<button type="submit" id="LoginButton" class="Primary CallForAction Fullsize Center" value="[% Translate("Login") | html %]" disabled="disabled"><span>[% Translate("Login") | html %]</span></button>

Removing

Code: Select all

disabled="disabled"

solved the problem.

Regards,

Stefan