Hi,
Kix4OTRS provided a great feature where you could pause the escalation time if you put the ticket in a specific queue. I see there is a feature addon that seems to do the same (Advanced escalations) But it is at platinum level and there is no way we can afford this.
Do you know if this feature of just pausing escalation if put in a specific state/queue is available with standard OTRS?
Thanks!
Brendan
Pause Escalation when in specific queue
Moderator: crythias
Pause Escalation when in specific queue
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
Re: Pause Escalation when in specific queue
Hi,
there are other addons for pending esacalations besides advanced escalations.
e.g. escalation suspend from vendor or other companies
Florian
there are other addons for pending esacalations besides advanced escalations.
e.g. escalation suspend from vendor or other companies
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Pause Escalation when in specific queue
Thanks Florian,
Do you have any links for other companies providing addons with that functionality? I just cant get my boss to pay for support from OTRS required to get the feature addons but if there was a one off cost for an addon that does the job they may stretch to that.
Thanks for responding.
Brendan
Do you have any links for other companies providing addons with that functionality? I just cant get my boss to pay for support from OTRS required to get the feature addons but if there was a one off cost for an addon that does the job they may stretch to that.
Thanks for responding.
Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)