6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

[kruegerM]

Everything was running fine with version 6.0.11.
This morning I migrated to 6.0.12 and any browser I try is getting the "Browser Too Old" error.

Ideas greatly appreciated at this point.


M

[wurzel]

Hi,

- show your upgrade procedure


did you delete all caches and rebuild the config?

Florian

[kruegerM]

RPM 6.0.12
otrs.setPermissions.pl
started httpd & otrs.Daemon.pl
updated to ITSM-6.0.12.opm
imported our configuration

[wurzel]

Hi,

seems wrong for me

you missed DBUpdate.pl script

and why import a configuration?


Florian

[kruegerM]

I didn't run the DBUpdate-to-6.pl script because I didn't see it was needed between 6.0.11 and 6.0.12.
And I import our configuration because we have many changes to the default.

M

[reneeb]

From the docs:

Please also run this script in case of patch level updates

[kruegerM]

ok- ran the DBUpdate script - made no difference.

[wurzel]

Hi,

the 6.0.11 and 6.0.12 work fine, migrated dozens of 6.0.11 by myself.
There must be another issue on your environment.

Florian

[wurzel]

Hi,

And I import our configuration because we have many changes to the default.

Is the system working if you remove your changes? If yes, your changes are wrong.

Florian

[reneeb]

Can you open the browsers' developer tools (F12) and go to the tab "Network"? Please reload the login screen and see if there are some requests that have either a 4xx or 5xx response code?

[kruegerM]

I tried removing our customizations and in the process must have touched something I shouldn't have - ended up with non-responsive system. Since it was a test environment before we migrated Production, I dumped it - cloned a fresh copy of Production, then did a 6.0.12 migration on it. Everything is working - all customizations in place - no issues being seen.

I hate when this happens - but at least I ended up with success... Any landing is a safe landing ... right?