Change labels for Criticality, Priority, Impact

[Ytigiev]

Hello,

I want to change labels for Criticality, Priority, Impact. I should change 1 Very low, 2 Low, 3 Normal, 4 High, 5 Very High on the 5 Very low, 4 Low, 3 Normal, 2 High, 1 Very High

How can I change labels?

[wurzel]

Hi,

Check Admin > Priorities
and Dynamic Fields Impact + Criticality
Or check GeneralCatalog


Depends on the version you are using.

and please, check the docs at doc.otrs.org everything is there

Florian

[Ytigiev]

Hello,

Thank you for your attention. I'm using OTRS 6.0
I have renamed
1) Priority (Admin->Priorities),
2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority
3) partially Critical<->Impact<->Priority.

But I can't understand how to change the names of columns and rows in the Criticality ↔ Impact ↔ Priority.
Please, see the Capture.png.