Hi,
We are useing OTRS 6 in our organisation, we are getting error frequently as "Invalid session. Please login again" for multiple users. Can any one help on this issue?
We have checked the time range also, it configured as 16 hrs. Please find attachment for more reference.
OTRS Frequest logout
Moderator: crythias
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tsathishkumar
- Znuny newbie
- Posts: 13
- Joined: 11 Jul 2016, 13:26
- Znuny Version: OTRS 6 Patch Level 1
- Real Name: sathish kumar t
- Company: Inspirisys Solution Ltd
OTRS Frequest logout
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Thanks & Regards,
Sathish Kumar T
Sathish Kumar T
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root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: OTRS Frequest logout
Hi,
Check the log changed IP of the clients and if yes considers changing the System Configuration SessionCheckRemoteIP
- Roy
Check the log changed IP of the clients and if yes considers changing the System Configuration SessionCheckRemoteIP
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: OTRS Frequest logout
Did you check the logs?