Debian Update: tzdata different version

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Simon74
Znuny newbie
Posts: 20
Joined: 11 Mar 2015, 10:29
Znuny Version: OTRS5

Debian Update: tzdata different version

Post by Simon74 »

Gestern wurde OTRS von 6.0.14 auf 6.0.15 aktualisiert, erfolgreich.
Heute wurde Debian Stretch aktualisiert. (apt update : apt upgrade), erfolgreich.

Seit dem Debian Update ist das OTRS Webinterface nicht mehr erreichbar.

Vom System wurde uns ein mail mit folgendem Inhalt gesendet:

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[Thu Dec 20 09:49:01 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Vienna, which is from a different version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018b).
Weitere Informationen:

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root@tic /opt/otrs/bin >  su -c "./otrs.CheckModules.pl" -s /bin/bash otrs
  o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v2.04_01)
  o Archive::Zip.....................ok (v1.59)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Crypt::SSLeay....................ok (v0.73_04)
  o Date::Format.....................ok (v2.24)
  o DateTime.........................ok (v1.42)
  o DBI..............................ok (v1.636)
  o DBD::mysql.......................ok (v4.041)
  o DBD::ODBC........................ok (v1.56)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! Use: 'apt-get install -y libdbd-pg-perl' (optional - Required to connect to a PostgreSQL database.)
  o Digest::SHA......................ok (v5.95_01)
  o Encode::HanExtra.................ok (v0.23)
  o IO::Socket::SSL..................ok (v2.044)
  o JSON::XS.........................ok (v3.03)
  o List::Util::XS...................ok (v1.47)
  o LWP::UserAgent...................ok (v6.26)
  o Mail::IMAPClient.................ok (v3.38)
    o IO::Socket::SSL................ok (v2.044)
    o Authen::SASL...................ok (v2.16)
    o Authen::NTLM...................ok (v1.09)
  o ModPerl::Util....................ok (v2.000010)
  o Net::DNS.........................ok (v1.07)
  o Net::LDAP........................ok (v0.65)
  o Template.........................ok (v2.24)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v1.26)
  o Time::HiRes......................ok (v1.9733)
  o XML::LibXML......................ok (v2.0128)
  o XML::LibXSLT.....................ok (v1.95)
  o XML::Parser......................ok (v2.44)
  o YAML::XS.........................ok (v0.63)

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root@tic /opt/otrs/bin >  su -c "./otrs.Daemon.pl status" -s /bin/bash otrs

Manage the OTRS daemon process.

Daemon running

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root@tic /opt/otrs/bin > date
Do 20. Dez 13:33:59 CET 2018

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root@tic /opt/otrs/bin > cat /var/log/apache2/error.log
[Thu Dec 20 13:19:23.914103 2018] [mpm_prefork:notice] [pid 2032] AH00163: Apache/2.4.25 (Debian) OpenSSL/1.0.2q mod_perl/2.0.10 Perl/v5.24.1 configured -- resuming normal operations
[Thu Dec 20 13:19:23.914152 2018] [core:notice] [pid 2032] AH00094: Command line: '/usr/sbin/apache2'
[Thu Dec 20 13:19:40.932053 2018] [core:notice] [pid 2032] AH00052: child pid 2037 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:41.936144 2018] [core:notice] [pid 2032] AH00052: child pid 2038 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:41.936185 2018] [core:notice] [pid 2032] AH00052: child pid 2039 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:41.936199 2018] [core:notice] [pid 2032] AH00052: child pid 2040 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:41.936211 2018] [core:notice] [pid 2032] AH00052: child pid 2041 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:41.936220 2018] [core:notice] [pid 2032] AH00052: child pid 2064 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:42.943220 2018] [core:notice] [pid 2032] AH00052: child pid 2065 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:42.943256 2018] [core:notice] [pid 2032] AH00052: child pid 2066 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:43.955095 2018] [core:notice] [pid 2032] AH00052: child pid 2067 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:43.955130 2018] [core:notice] [pid 2032] AH00052: child pid 2068 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:49.961470 2018] [core:notice] [pid 2032] AH00052: child pid 2069 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:49.961516 2018] [core:notice] [pid 2032] AH00052: child pid 2070 exit signal Segmentation fault (11)
[Thu Dec 20 13:19:54.966758 2018] [core:notice] [pid 2032] AH00052: child pid 2072 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296234 2018] [core:notice] [pid 2032] AH00052: child pid 2071 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296307 2018] [core:notice] [pid 2032] AH00052: child pid 2073 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296330 2018] [core:notice] [pid 2032] AH00052: child pid 2074 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296357 2018] [core:notice] [pid 2032] AH00052: child pid 2075 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296370 2018] [core:notice] [pid 2032] AH00052: child pid 2077 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:22.296384 2018] [core:notice] [pid 2032] AH00052: child pid 2078 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:23.300274 2018] [core:notice] [pid 2032] AH00052: child pid 2204 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:24.307296 2018] [core:notice] [pid 2032] AH00052: child pid 2205 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:24.307333 2018] [core:notice] [pid 2032] AH00052: child pid 2206 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:25.320263 2018] [core:notice] [pid 2032] AH00052: child pid 2207 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:25.320299 2018] [core:notice] [pid 2032] AH00052: child pid 2208 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:25.320306 2018] [core:notice] [pid 2032] AH00052: child pid 2209 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:25.320311 2018] [core:notice] [pid 2032] AH00052: child pid 2210 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344458 2018] [core:notice] [pid 2032] AH00052: child pid 2211 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344501 2018] [core:notice] [pid 2032] AH00052: child pid 2212 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344507 2018] [core:notice] [pid 2032] AH00052: child pid 2213 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344512 2018] [core:notice] [pid 2032] AH00052: child pid 2214 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344517 2018] [core:notice] [pid 2032] AH00052: child pid 2215 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344521 2018] [core:notice] [pid 2032] AH00052: child pid 2216 exit signal Segmentation fault (11)
[Thu Dec 20 13:25:26.344527 2018] [core:notice] [pid 2032] AH00052: child pid 2217 exit signal Segmentation fault (11)

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root@tic /opt/otrs/bin > l /etc/localtime
0 lrwxrwxrwx 1 root root 33 Dez 20 13:18 /etc/localtime -> /usr/share/zoneinfo/Europe/Vienna
Last edited by Simon74 on 13 Mar 2019, 18:04, edited 2 times in total.
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wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by wurzel »

Servus,

Rollback auf die Vorherige Version. Du hast ja sicher 'n Backup.


Oder starte den Daemon neu

viele Grüße
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Simon74
Znuny newbie
Posts: 20
Joined: 11 Mar 2015, 10:29
Znuny Version: OTRS5

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by Simon74 »

Daemon stoppen, starten scheint nicht das Problem zu sein..

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root@tic /opt/otrs/bin >  su -c "./otrs.Daemon.pl start --debug" -s /bin/bash otrs

Manage the OTRS daemon process.

Daemon started

Debug information is stored in the daemon log files localed under: /opt/otrs/var/log/Daemon

Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager with PID 2525
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager with PID 2526
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager with PID 2527
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 2528
Registered Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager with PID 2529
root@tic /opt/otrs/bin >     Daemon: SystemConfigurationSyncManager Executes function: ConfigurationDeploySync
    Worker: Cron Executes task: ArticleSearchIndexRebuild
No indexing needed! Skipping...
Done.
    Worker: Cron Executes task: MailQueueSend

No messages available for sending.
Done.

    Daemon: SystemConfigurationSyncManager Executes function: ConfigurationDeploySync
    Worker: Cron Executes task: MailAccountFetch

Spawning child process to fetch incoming messages from mail accounts...

    Worker: Cron Executes task: ArticleSearchIndexRebuild
srvmail2.domain.at (POP3)...
No indexing needed! Skipping...
Done.
POP3: Connection to srvmail2.domain.at closed.

srvmail2.domain.at (POP3)...
POP3: Connection to srvmail2.domain.at closed.

    Worker: Cron Executes task: MailQueueSend

No messages available for sending.
Done.

Done.
Problem scheint das zu sein ?

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otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Vienna, which is from a different version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018b).
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wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by wurzel »

Hi,

also bei mir ging's immer mitm Daemon Neustart. Dann weiß ich auch nicht.


viele Grüße
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Top
Simon74
Znuny newbie
Posts: 20
Joined: 11 Mar 2015, 10:29
Znuny Version: OTRS5

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by Simon74 »

Backup von gestern zurückgespielt.
Diesmal gleich zuerst das Debian-Stretch Update gemacht (otrs 6.0.14).

Und wieder dasselbe Problem, Ergebniss nach Update: Mail kommt und OTRS WEBIF geht nicht mehr:

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otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Vienna, which is from a different version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018b)

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root@tic ~ > cat /etc/timezone
Europe/Vienna
Im OTRS ist das stimmig:

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UserDefaultTimeZone: Europe/Vienna
OTRSTimeZone: Europe/Vienna
Ein Hinweis wäre schön..
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root
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Re: Debian Update: Webinterface nicht mehr erreichbar

Post by root »

Hi,

Es gibt da wohl ein Problem/Bug mit dem tzdata in Berbindung mit OTRS. Einfach mal das entsprechende Debian Paket eine Version zurück.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Simon74
Znuny newbie
Posts: 20
Joined: 11 Mar 2015, 10:29
Znuny Version: OTRS5

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by Simon74 »

Vielen Dank.

ich werde mit Updates mal abwarten bis 6.0.16..
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Simon74
Znuny newbie
Posts: 20
Joined: 11 Mar 2015, 10:29
Znuny Version: OTRS5

Re: Debian Update: Webinterface nicht mehr erreichbar

Post by Simon74 »

Ich habe jetzt auf OTRS 6.0.17 aktualisiert, und läuft.
Sobald ich jedoch das Debian darunter aktualisiere, kommt wieder dasselbe Problem:

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OTRS-otrs.Console.pl-Maint::Email::MailQueue-74[19566]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: [Wed Mar 13 16:24:13 2019] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Vienna, which is from a different version (2018i) of the Olson database than this installation of DateTime::TimeZone (2018b)
Vor dem Debian Update hat tzdata die Version:

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root@tic ~ > dpkg -l | grep tzdata
ii  tzdata                            2018c-0+deb9u1                 all          time zone and daylight-saving time data
Jemand eine Idee wie dieses Problem zu lösen ist ?
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root
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Contact root

Re: Debian Update: tzdata different version

Post by root »

Hi,

soweit ich mich erinnere gibt es da en Problem mit dem aktuellsten Paket der tzdata. Ich empfehle mal die Vorversion einzuspielen bzw. eine zu DateTime::TimeZone passende.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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