LDAP Customer Backend and OTRS Customer[SOLVED]

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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

LDAP Customer Backend and OTRS Customer[SOLVED]

Post by solown »

Hi,

I set up an LDAP Backend for customers and users. Nevertheless, after this change, I'm now unable to create and add customer directly from OTRS.

My new customer is not in our LDAP and I don't have the right to add a new entry for him.

Is it possible to add customer even if the customer backend is already set up ?



Sorry if there is misstakes, English is not my native language.

Regards,
Solown
Last edited by solown on 29 Mar 2019, 14:46, edited 1 time in total.
wurzel
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Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: LDAP Customer Backend and OTRS Customer

Post by wurzel »

Hi,

yes, configure your LDAP as {CustomerUser1}

regards
Florian
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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

Re: LDAP Customer Backend and OTRS Customer

Post by solown »

Thanks for your response,

It works perfectly now.

Regards,
Solown
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