Otrs user password

[scottG]

Hello All,

I am new to Otrs software and while I was installing otrs-5.0.15-01 and using the instructions posted here:

https://www.howtoforge.com/tutorial/how ... -centos-7/

I have gotten to the part of the install that states:

To start the OTRS Daemon with the "otrs" user, run the following command:

su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/bash otrs

Now I didn't create an otrs account; however, one exists, so I am assuming the install created one? If this is correct I do not know the password for this account, so when I run the above command and it asks for creds and I cannot provide them. I am now stuck at this stage of the install. I know I can change the password on this account; however, I didn't want to have to reverse engineer the product to change the password anywhere else it might already exists.

If anyone can give me some insight on this that would be fantastic.

Thanks,
Scott

[jojo]

please have a look on doc.otrs.com for the official docs. Also don't use outdated versions, always use the latest patchlevel. Actual version of the community version is OTRS 6

[root]

Hi Scott,

The use is created by the RPM and has no password by default. Usually, the su command does not ask for a password if executed as root. Maybe you run it as "regular" user?

- Roy

[scottG]

You nailed it Roy. Thanks for the help.