Howdy!
I've looked about for this but unable to find anything that's relevant. I need the ability to ban/exclude/block certain words/phrases when my agents is adding notes to tickets.
For example, when setting a ticket to re-open after a period of time, the agents like putting ... in the text field as their reason. This makes no sense to the next person picking up this ticket.
is there anything I can do to get the above in place?
Thanks,
Liam
Ban/Block Specific Words/Phrases From Article Notes
Moderator: crythias
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- Znuny newbie
- Posts: 11
- Joined: 01 Oct 2018, 14:58
- Znuny Version: Version 6
- Real Name: Liam Robson
Re: Ban/Block Specific Words/Phrases From Article Notes
Hi,
train your agents. No technical solution possible
Flo
train your agents. No technical solution possible
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 11
- Joined: 01 Oct 2018, 14:58
- Znuny Version: Version 6
- Real Name: Liam Robson
Re: Ban/Block Specific Words/Phrases From Article Notes
I've tried leading the horse to water, it just wont drink! It's just an annoyance when you see tickets reopen after a month with ... and nothing else.