Picking up wrong article in answer mail

[LBorek]

Hi,

I just found some odd issue.
We have couple queues in our company, more or less configured the same.
When I'm answering on an article, works like a charm for me.
But some co-workers from other queue have a weird issue - even when clicked on latest article in Reply-empty answer it's starting quoting from the first article or even mixed.
For example:
(C) - Customer
(A) - Agent

C sends message to A on 01.05
A answers to C on 02.05
C answers to A on 03.05
Now A is clicking on the latest article (from 03.05) and click "Answer"
Instead of ticket history body from 03.05 it quotes one from 01.05 first or mixed.
In some cases I've even found history like 10.05 then 01.05 then 05.05
Does not happen to me in the same system / different queue.

Not sure where the issue can be, it's silly.
If You have any ideas or atleast draft of idea please let me know
Thanks!
Lukasz

[fcasal]

Which exactly version and patch of OTRS are you using?

[LBorek]

Hi,

Sorry, it's 6.0.17 CE.

[fcasal]

Have youo any ACL that can affect the queues functionality?

[LBorek]

Not a single ACL in the system :-/

[root]

Hi,

Did you check the used templates and the placeholder which are used? Any add-ons with any relation to reply?

- Roy

[LBorek]

The issue exists with basic answer template without any predefined information. So ... it's empty - no impact.

[LBorek]

This have to be something really silly, as I've pointed above - there is completely no logical sense of such behaviour. Even worse- does not happen on my working queue. Maybe something with browser, I dunno ...
Was interested if someone else had similar issue but it looks I'm the only one.

[Ballzer0]

have you tried a different browser, Article texts where acting weird for me when using firefox