problem with customer page

[Kris76]

Hello,

i'm facing this problem when a user log in the customer page



the user can write, can reply but cannot read what he wrote after sending the ticket (as image linked before)

i upload the apache error.log, are another logs needed?

OTRS version is 3.3.18

thanks in advice

[fcasal]

first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.

[root]

Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy

[jojo]

OTRS 3.x is out of support and security fixes since years (and is remote exploitable). Version 6 is actuall community version and receives security fixes

[Kris76]

first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.

hi, thanks for the reply.

the update is something i have to do manually or va an automatic update? sorry but i'm new to OTRS

[jojo]

the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation

[Kris76]

Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy

thanks for the reply, with or without the FAQ, server restarted.

a funny thing: if i press on the "print" icon inside otrs (in the customer web page) i can see all the content of the message in the generated pdf

[Kris76]

the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation

ok thanks, the OTRS was warking so fine...

i was taking a look and on the disk the space left is around 2.5 gb, maybe is a disk space problem?

[Kris76]

the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation

hi jojo,

i can upgrade from 3.3.18 directly to the last version of the 4.x.x? on the official site i can't find the 3.3.19/20 upgrade/patch

thanks in advice

[jojo]

yes, you can upgrade directly to 4.latest