Good afternoon,
this is my first post but I've been checking this forum regularly to see if other people have the same question.
So Hello !! I'm a 35-year-old IT manager for a logistic group.
The question I'm bothered with is:
When Closing a ticket you select the close state and when you want to add the accounted time you have to use the "article/note" function. Typ in a subject and a text to add the Time units at the bottom.
Can you add the "accounted time" as a dynamic field so you can have only this field to fill in and not the entire body of article/note with the subject and text?
Accounted time visible without note in Closing ticket
Moderator: crythias
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- Znuny wizard
- Posts: 381
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Accounted time visible without note in Closing ticket
Hi,
You can disable mandatory note Ticket::Frontend::AgentTicketClose###NoteMandatory
You can disable mandatory note Ticket::Frontend::AgentTicketClose###NoteMandatory
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?