I need to disable "Reply" button at Customer Portal, when it Process ticket.
People say that this can only be done through source code. Is it so?
Disable "reply" button at Customer Portal
Moderator: crythias
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Re: Disable "reply" button at Customer Portal
Hi,
Check the file Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt
And don't forget to use the Custom folder (Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt).
- Roy
Check the file Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt
And don't forget to use the Custom folder (Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt).
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?